About

The Team at The Swanborough Community are enthusiastic, energetic, warm-hearted, caring and totally committed to providing the best care possible.

At The Swanborough Community, we understand that every one of us is an individual with our own preferences and we are committed to ensuring that the care and support you receive is very much ‘you’ centred.

Choice is a vital part of the Swanborough Community ethos and we encourage you to look at other homes when deciding what to do, so that you know when you come to us, that you are making the right choice.

We measure the success of what we do by the feedback we receive from our residents, their loved ones and the many professionals who visit us. As well as reassuring us that our services are working well, it provides ideas and inspiration to improve.

Our Ethos

Whilst you will find the fabric of Swanborough House to be of the highest standards and very well equipped, the care we provide is not corporate in its nature. From the friendly faces you encounter as you walk through the door to the tastefully decorated accommodation, the home cooked food and the warm and welcoming atmosphere, the aim is always to provide a comfortable and desirable home from home.

Our ethos is to promote a relaxing atmosphere of care and support which both encourages and enables our residents to live as fulfilled, interesting and independent a lifestyle as possible.

Frequently Asked Questions

We hope the following most common questions and answers are helpful but please don’t hesitate to ask if anything is unclear. We always welcome your interest and concern in your loved one or the person you are advocating for.

We are a home, so we welcome visiting from friends and relatives as you would if you were living in your own home. There may be times to avoid for an individual and the plan for their day, this would be discussed with you.

 

Pets are such an important part of life for many people I am sure you agree. We are a very pet friendly home and have resident pets as well, so we encourage furry visitors.

Personalising your own room environment is again so important and we will encourage and help you with that. We may need to make some adjustments for  handling and moving  of equipment to ensure that you and staff stay safe, but being comfortable in your own room is essential.

Meal timings are 0830, 1230 and 1730. Eating together is such a social thing and we welcome friends and family to join us for meals (with prior arrangement) and we also like to celebrate important dates such as birthday’s and Christmas, we also run regular “breakfast club” and Takeaways.

We also have a disabled access Occupational Health kitchen (OT Kitchen) facility where residents whom are able can prepare meals and drinks for themselves or where residents can join in with communal cooking sessions.

We have an Activities and Wellbeing Team to ensure that you can continue to pursue your interests.

You will also have personal key-workers who will work closely with you to encourage your hobbies and help you achieve your personal goals.

We are keen that you can continue to engage with and take part in the wider community and we frequently use our local excellent transport links.

We have a dedicated Activity and sensory room well stocked with crafting and art materials for our residents, and strive to ensure that our care planning reflects each individual’s hobbies and interests. 

We enjoy close links with several local churches and religious community leaders. On admission, we will discuss in detail with you your individual needs and ensure we do all that we can to make sure you can continue to practise your faith. All of our staff receive training in Equality and Diversity and how best to support people. We recruit staff from a multitude of faiths and backgrounds so that we can offer a diverse range of support.

We provide a full communal laundry service for residents. On admission we ask that all of your personal clothing is appropriately and permanently marked with an identifiable tag or name. We will take care of your property and we will try hard to ensure that items are not misplaced. Some relatives prefer to undertake personal laundry for their loved ones themselves. As part of our re-enabling programmes, we also provide domestic washing machine and tumble dryer for residents who wish to continue with this activity for themselves.

We do of course advocate health promotion and we will help residents and staff lead as healthy a life as possible, however we recognise that positive risk taking and quality of life is also often equally as important. We do have specific areas within the grounds for smoking. Smoking within the building is strictly prohibited. A full risk assessment for each individual client regarding their abilities and safety when smoking will be undertaken.

We cater for specialist and modified diets and our cooks attend regular training with both Speech and language Therapists (on-site) and Dieticians (via referral) to ensure their knowledge and skills in these specialist areas are up to date with all the latest guidance.

Reviews

Integrum Care Group

Integrum Care Group represents a family of 7 care homes across the South East of England. Based in Hythe, Kent, we employ over 475 people and care for over 300 residents.

Our goal is to grow our family of care homes to a total of 10 homes across the South East providing best in class care for all those we look after.

Want to know more?

Want to know more?

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